Guides
Our goal is for you to understand what is happening to your computer and solve what you can on your own. Every guide also draws a clear line: when it is better to stop trying and bring the computer to us.
The computer itself
- Blue screen in Windows: what it means and what to do: Blue screen (or black since 2025) means Windows stopped to avoid damage. What the stop code means, how to enter Safe Mode and recovery, and when it's hardware.
- Computer won't turn on: checks before you call a technician: Computer won't turn on? DIY checks for desktop and laptop: outlet and power strip, power supply switch, residual power drain, fans but no picture, and beeps.
- Laptop Not Charging: Charger, Port or Battery?: Laptop not charging? An orderly check of the wall socket, charger, charging port and battery, plus the Windows battery report and MacBook Battery Health.
- Laptop Overheating and Noisy: Why, and When to Clean It: Laptop hot and noisy? How to tell software load from dust and dried thermal paste, what to change in Windows 11, and when it really needs an internal cleaning.
- SSD or hard drive: will an SSD upgrade save your old computer: Upgrading an old computer to an SSD: how to check your disk, SATA vs NVMe vs mSATA, cloning or a clean install, and when the upgrade is not worth it.
Software, data and viruses
- Hard drive data recovery when the computer won't turn on or boot: Computer dead or won't boot? The files often sit on a healthy drive. How to remove it, read it on another PC, and when encryption or soldered storage matters.
- Computer backup at home: three methods and which one fits you: How to back up a home computer: an external drive with File History, cloud backup, and Time Machine on a Mac. Why sync is not backup, plus a table to choose.
- Deleted files by mistake: what can be recovered, what not to do: Recovering deleted files: the Recycle Bin, OneDrive recycle bin, previous versions and Windows File Recovery. What to do in the first minute and what to avoid.
- Hard drive clicking or not detected: what it means, what to do now: Hard drive clicking or not detected: power off now, which tricks do harm, how to check the cable, Disk Management and drive health, when it is data recovery.
- Transfer to a New Computer: Files, Passwords, Programs: New computer? What to collect from the old one, how to move files, passwords and email, what does not move, and how to wipe the old PC before selling it.
- Ransomware locked my files: what to do in the first hour: Ransomware encrypted your files? The first hour: disconnect from the network, do not plug in a backup, do not pay, check No More Ransom and report to 119.
- Computer running slow? 8 checks you can do yourself: A slow computer is not always a virus. 8 checks in Windows 11: Task Manager, startup apps, full disk, HDD vs SSD, heat, extensions, and a decision table.
- Fake virus warning? How to spot a tech support scam: A virus warning with a phone number is a scam. How to close it safely, how the AnyDesk scam works, what to do if you gave access or paid, and reporting to 119.
- Do I have a computer virus? Real signs vs. false alarms: Virus removal starts with diagnosis: real signs vs. false alarms, an offline scan with Microsoft Defender, browser cleanup, and when to change your passwords.
- Windows 10 end of support: what it means and your options: Windows 10 support ended on 14 October 2025. What still works, how long the ESU program lasts, and how to move to Windows 11 or a new PC without losing files.
- Windows 11 on an old computer: TPM and the compatibility check: Windows 11 on an old computer: the requirements, what TPM and Secure Boot are, how to check with PC Health Check and tpm.msc, and what to do if it fails.
- Computer turns on but Windows won't boot: what to do: PC turns on but Windows won't boot? Automatic Repair loop, Startup Repair, removing an update, the BitLocker key, and why not to reinstall before saving files.
At home: WiFi and printers
- WiFi Extender or Mesh System: Which Fits Your Home: A WiFi extender is enough for one far room. Mesh suits several floors, concrete walls or a safe room. Comparison, decision table by home type, what ISPs offer.
- Printer Not Printing or Not Found: Troubleshooting Guide: Printer not printing, offline or not found on the network: clearing the print queue, restarting the Print Spooler, WiFi issues, dried ink, when not to repair.
- Router as an access point: adding a second router to your ISP router: How to add a second router to your Bezeq, HOT, Partner or Cellcom router without two networks: Access Point mode, cable or wireless, when to call a technician.
- No WiFi in the mamad? How to get internet into the safe room: Reinforced concrete and a steel door block WiFi in the mamad. What works: a wired access point, Mesh by the door, powerline adapters or cellular backup.